Refund & Cancellation Policy

This policy applies to subscriptions to s4ready.ai, operated by MIB Solutions Pvt Ltd. Subscriptions are sold and billed by Paddle.com Market Limited ("Paddle"), our authorised reseller and Merchant of Record. Paddle processes payments and refunds on our behalf.

1. Free plan

The Free plan is available at no cost and requires no payment, so no refunds apply. We encourage you to evaluate the Service on the Free plan before purchasing.

2. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases of a subscription plan.

3. Renewals

Subscriptions renew automatically. Renewal charges are generally non-refundable. To avoid a renewal charge, cancel before your renewal date — cancellation takes effect at the end of the current billing period and you keep access until then. If you are charged for a renewal you did not intend, contact us within 7 days and we will review the request in good faith.

4. How to cancel

You can cancel at any time from your account's billing settings, or from the Paddle customer portal linked in your purchase receipt. After cancellation your account reverts to the Free plan at the end of the paid period.

5. How to request a refund

Email vineet.kumar@s4ready.ai from your account email with your order or receipt reference. Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days. You may also contact Paddle directly via the help link on your receipt.

6. Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law.